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Shipping Policy

We offer shipping throughout the United States, including FPO and APO addresses, and to Canada. Free shipping is not available for orders to Alaska, Hawaii, or Canada.

Free shipping does not apply to subscription orders in the 20% discount tier. Shipping for these orders will be calculated at checkout.

Orders are typically processed within 1–2 business days after purchase. Once shipped, you’ll receive a confirmation email with tracking information. We primarily use USPS or UPS. Standard shipping usually takes 2–5 business days depending on location. Shipping times may be delayed during peak holidays or due to carrier issues outside our control.

Sea State Coffee is not responsible for packages once they have been handed off to the selected shipping carrier. This includes delays, lost, stolen, or damaged packages. If an issue arises after shipping, contact the carrier using the tracking information provided. Email us at sales@seastatecoffee.com if you need help.

Shipping Protection ($2.99) covers your package in case of damage or mishandling during transit. If something arrives broken, we’ll handle the replacement and the claim for you. If you opt out of Shipping Protection, you’ll be responsible for filing and managing any claims directly with the carrier.

Contact us as soon as possible if your item arrives damaged. If it’s been more than 60 days from the mailing date, we won’t be able to replace it because it falls outside the UPS and USPS claim window. Don’t throw away any damaged items until the claim is resolved.

Lost Package

  • USPS: Check with neighbors and around your mailbox. With Shipping Protection, email shipping@seastatecoffee.com and we’ll handle the claim. Without it, file a claim directly with USPS.
  • UPS: Call 1 (800) 742-5877 for a tracking update and check with neighbors. With Shipping Protection, email shipping@seastatecoffee.com and we’ll handle the claim. Without it, file a claim directly with UPS.